How do you choose a Shared Services provider?

How do you choose a Shared Services provider?
If your organization is in the market for an efficient, effective shared services solution, it’s important to utilize a provider who can offer two important elements: years of experience and leading-edge technology.

When seeking experience, you need to choose a shared services provider who’s been a leader in the field of business process automation and a trusted provider of accurate data services for decades.  The provider should have extensive Business Process Outsourcing (BPO) experience and offer an intelligent suite of solutions that is customizable and scalable to your organization’s business needs, whatever they may be.


But experience isn’t enough. Your organization must be continually evolving to keep pace with the constant change of business needs, market demands, government regulations and unpredictable threats to both business continuity and the bottom line. Keep in mind those threats can involve leading-edge technology, too, technology deployed for hacking, data breaches and other forms of cyber crime and cyber terrorism.  That’s why the shared services provider you select must be constantly updating and evolving its technology to ensure your data remains secure.


What’s more, threats can also come in the form natural disasters and geo-political unrest, so it’s important that a shared services provider address those risks through the use of multiple onshore and offshore locations and Tier II and Tier III data centers that offer security, compliance and protection against whatever threats exist today – or may exist in the future.


By choosing a shared services provider that combines a wealth of experience and technological expertise, your organization will be able to get ahead of the shared services implementation timeline and start realizing benefits sooner – not just security, but also reduced costs, increased data quality, improved business continuity and the reassurance of a more robust disaster recovery program.

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