But how does an AI “robot” work?
Continuous advances in computer abilities and new and advanced deep learning algorithms have given machine learning teams the ability to train computer “robots” to identity and classify images. This process relies on an infrastructure that includes both the hardware and software needed to develop an algorithm that can perform at abilities and speeds equaling – or exceeding – that of a human employee.
This learning process involves the following steps:
- Gathering enough images to train an algorithm
- Using annotation software to highlight the imagery being learned
- Combining the algorithms with graphic processing units (GPUs) to allow for the processing of large amounts of date
- Using software to integrate with a client’s own system to process the data
This process can affect all areas of a Shared Services-based automation solution, from centralized mailroom to data capture, ECM to print and mail, as well as bill payments, claims payments and claims and bill processing. An experienced, reliable BPO provider that utilizes AI as part of a Shared Services solution can have a dramatic impact on your organization’s bottom line.