ISO 9001 is an evidence-based set of standardized requirements designed to enable an organization’s Quality Management System (QMS) to meet customer, statutory, regulatory and internal requirements, including quality, cost, and delivery time. The ISO 9001 standard was created by the International Organization Standardization through collaboration with experts from multiple global organizations and is considered a best practice around the world. What’s more, ISO 9001 certification can be a requirement for organizations to bid on government and non-government service contracts. (The 2015 refers to the last year in which the standards were revised.)
To achieve its ISO 9001 certification, Data Dimensions underwent an examination of its entire process by an independent auditor licensed by the ISO. This audit, which required more than a year of preparation on the part of Data Dimensions, looked at the company’s documents, management systems, product development and all other aspects of its operations.
“It’s very, very process based,” said Data Dimensions Process Improvement Manager Brian Kvapil, who coordinated the ISO 9001 certification audit. “What it says is that you have systems in place to meet clients’ expectations regarding cost, delivery time and, most importantly, quality of service.”
Jon Boumstein, Data Dimensions President and CEO, said that as well as allowing Data Dimensions to pursue new contracts, having ISO 9001 certification demonstrates that the company is dedicated to making sure clients’ needs are met every step of the way.
“The ISO 9001 certification tells our clients that they can be assured we have processes in place to give them the highest quality services and solutions,” Boumstein said. “It’s the seal of approval.”
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