Digital Voice Recording

Data Dimensions offers a comprehensive digital voice recording, retrieval and storage solution capable of linking audio recordings to events within third party systems e.g. Claims, CRM, Policy, etc.

The Digital Recording Statement (DRS) solution is a web-based application available as a cloud offering hosted in Data Dimensions’ TIER III Data Center or as a licensed application that is installed behind the client’s firewall. The DRS application is agnostic to phone system (Brand) or type (PBX, VOIP, Soft Technology) and is fully configurable to meet an enterprise’s recording needs regardless of the number of third party interfaces or call centers.

digital voice graphic

DRS desktop utility facilitates custom pop-up screen functionality within a third party application for users to toggle between active work windows. The pop-up screen has the ability to accept and auto-populate key fields from the third party system, thus saving keystrokes and minimizing keying errors. These client defined fields are then used to index the call in both the client third party application and DRS SQL database. When calls need to be accessed, the client defined index values saved in the third party system history allow the user to easily retrieve the call related to a specific event.

DRS is a fully secure solution that is compliant to SSAE16 and HIPAA standards. The application provides complete client driven administrative functionality to support a company’s workflow and reporting needs. In addition, DRS offers a comprehensive audit trail at a per action/ transaction level of all calls set-up on the DRS solution.

How Digital Voice Recording can increase your efficiency:

  • Secure online access to quality digital MP3 records
  • Expedite acquisition and review of records
  • No lost time due to sending tapes out for transcription service
  • No more tape deterioration issues
  • An audit trail for you to review as needed
  • Leading-edge technology with no need to purchase software
  • Quick implementation, compliance and regulatory protection
  • Redundancy for complete disaster recovery