EOB Processing

Accelerated DSO. Faster secondary billing. Lower operational costs.

Data Dimensions offers comprehensive outsourced explanation of benefits (EOB) processing services that eliminate friction from the healthcare revenue cycle to speed cash flow.

EOB Processing Image

Our service combines advanced technology, highly trained operators, state-of-the-art HIPAA-compliant processing facilities, and the industry’s highest image quality to automate the processing of EOBs in any format, from any insurer, regardless of the length. Data Dimensions converts EOBs to digital images, indexes the images in industry standard EDI 835 format, and uses a provider’s unique business rules for handling EOBs. Data Dimensions complements its EOB processing services with Project Management Institute® (PMI) methodologies to customize a solution to meet your specific challenges and unique needs.


EOB Processing Options:

  • Hard copy documents received via fax, mail and/or carrier.
  • Prioritize processing according to total dollar amount prioritization.
  • Exception procedures, such as flagging and routing options for manual review of certain EOBs.
  • Extracted data automatically validated at any level you choose, including service lines, patients, account numbers, etc.
  • Check 21 processing of checks received for auto-deposit to your financial institution.
  • Reconciliation to amount by batch or check.
  • Customized reports.
  • Export data to any other applications and/or formats for back-end processing, such as SAP and ERP.
  • Electronic EOBs delivered through our web-based, cloud system, Dimensions360, which offers 24/7 availability.
  • Full records storage, including short-term, long-term, archival and destruction options available.

Outsourced EOB Processing Benefits:

  • Expedited processing, allowing for greater profitability
  • The ability to route EOBs electronically based on business rules to minimize exceptions and promote efficiencies
  • Guaranteed quality and quick turnaround times
  • HIPAA compliance and protection
  • Full redundancy and disaster recovery
  • Customer service from experienced staff
  • Flexibility to customize our system to fit your needs
  • Acknowledgements and reconciliation of payment remittance files
  • Competitive advantage and improved customer relations