A Shared Services solution provided by an established, reliable BPO provider offers elements can be applied across multiple departments within an organization, which allows the company to reduce costs (and thus allow it to lower its own prices) and increase efficiencies. A Shared Services model can include these elements (along with others):
- Centralized mailroom
- Data capture
- Print and Mail (with paper still often being a necessity, even in the electronic age)
- Bill payment (either electronic, paper or a combination of the two)
Artificial Intelligence (AI) is an integral part of such a Shared Services-based automation solution. By learning to perform repetitive tasks, an AI solution can be customized for an organization’s specific needs and be taught to adapt when those needs change. The components of this automation increase efficiency, allowing an organization to standardize services and processes, reducing administrative costs and eliminating redundant tasks while allowing employees to shift their focus to the organization’s core competencies.