Business process management (BPM), which has been around in one form or another for more than a quarter century, has become a crucial way to ensure a business’ success — and even survival. For companies looking to use BRM to fuel their transformation from a paper-driven business to a digital model, a blog post at AIIM.org offers these tips:
- Identify areas of opportunity for process improvement. Blogger Bob Larrivee advises looking for bottlenecks in the process and ways to get rid of them. He suggests the use of parallel processing as a possible solution.
- Look for the real problem you’re trying to solve. While the surface issue might be slow processing times or too many time-consuming exceptions, that’s not the real problem. The root issue that needs to be addressed is what is causing those delays and exceptions.
- Work to eliminate paper from the process. For example, if getting signatures on paper is causing delays, work to utilize some form of electronic signature instead.
- Consider your inventory of existing BPM capabilities, and use this as the foundation for what you’ll need to invest in – possibly by outsourcing those capabilities from an experienced provider.
- Document your company’s requirements. Know the scope of what your business does, and what it needs to do – and the changes you’ll have to make to achieve these goals. These requirements should be considered on a scale that’s both macro and specific: how many documents do you need to process each day, and how many locations are you dealing with.
- Set up an improvement program that will track the changes you make and evaluate how successful they have been. BPM is constantly evolving, and if your company wants to take advantage of its benefits, you can’t view it as a one-stop project.
Outsourcing BPM can be the key to a company’s success, putting important processes in the hands of a company experienced in dealing with them in an efficient and cost-effective manner, allowing your employees to focus on what’s crucial – your company’s core competencies.